International orders & customs

International dispatch runs on Australia Post. Customs paperwork is built from data on the order lines — HS codes, country of origin, descriptions. Need another international carrier? We integrate carriers on request.

AusPost

Same account and flow as domestic. OrderOps auto-selects CN22 or CN23 from weight, value and destination rules — you never pick the form. Each line carries its HS tariff code, country of origin and description into the customs block on the shipment.

Who stays domestic

• StarTrack: domestic only. A non-Australian destination simply returns no StarTrack quotes.
• Team Global Express: international is built into the integration, but TGE itself is beta — talk to us before routing exports through it.

Dangerous goods

Air and ground are different problems. Ground shipments carry a contents block: UN number, proper shipping name, class, packing group, net weight. Air shipments are restricted to air-eligible codes and carry a separate dangerous goods declaration. Either way, the option only appears when the quoted product allows it — see how capability gating works.

Get the line data right first

Customs forms are only as good as the data behind them. The HS code, origin country and description on each line are what ends up on the CN23 or commercial invoice — customs officers read those, not your product page.

Multiple boxes, multiple declarations

International AusPost orders that need more than one box book one shipment per box — each with its own tracking number and its own customs declaration, built from the items you allocate to that box in the pack panel. Rates quote per parcel and merge, so the price you compare is the price of the whole consignment.

International shipments join the same end-of-day manifests as domestic ones, and the same lock applies once the manifest closes.