Return labels
Create return shipments routed back to your sender address.
A return label is a shipment that runs backwards: the parcel is addressed to your sender address, on your account. Supported on AusPost, StarTrack and Team Global Express.
How it works
Returns are a per-shipment toggle. Flip it and OrderOps reverses the movement: the carrier's dedicated return products are used (AusPost has specific return product codes), and the destination becomes your organisation's sender address. No separate account, no extra setup — the same credentials and contract as outbound.
Per carrier
- AusPost: return product codes, reverse movement. Live.
- StarTrack: supported through the same platform. Live.
- Team Global Express: supported, beta — return shipments bill to your real TGE account code.
Getting the label to the customer
The return label is a PDF like any other. OrderOps doesn't email it to customers for you — most merchants send the file on, or pack a printed label into the outbound carton for orders likely to come back.
Where returns land
Returns come back to the one sender address on your organisation — the same address that prints on outbound labels.
Return shipments track like any other shipment, and the usual rules apply: a return label can be voided before manifest if plans change.